Puntarenas

Ambiente super fino y elegante. Muy apropiado para una ocasion especial con la familia. La comida estuvo deliciosa y en cantidad suficiente para quedar satisfecho. El servicio es cordial y rápido pero en esta ocasión fallaron al tomar la orden de mi hijo. Puede haber sido por esta vez. Al final pasamos una excelente velada.

This used to be my favourite go to restaurant here in the city, but the past few times we have visited , the service and food has been in a steady decline. The service was really bad and very aggressive even though we were the only ones in the restaurant, and trying to get the attention of the waiter/ waitress was a skill in itself. More interested in chatting on their phones and were definitely upset we interrupted them. The way they addressed the table was also terrible, they need some serious training. The food was more like Italian with very little if any Peruvian taste. Management,I hope, will see this message address their team, but for now we will not be returning again. There are a lot of restaurants to choose from in the city.

We were a small group of 4 people and had late lunch .. Service was good and the waitress very kind. We have eaten here many times so our expectations were reasonably high and reasonable The anticucho starter that we ordered was really poor, four very tough pieces of meat over a boiled potato,and the ceviche was about half the size that we normally receive. We nearly always order these starter so we were expecting soft and juicy meat and a nice flavourful ceviche, all of us were incredibly disappointed. We ordered a couple of main courses as well to share and the portion sizes here as well have really reduced in size in the past 6 months, They were more like childrens meals. We were all pretty disappointed by the whole meal and for sure , unfortunately, we won't be going back. There are a quite a few other Peruvians restaurants that are far better

Went to Puntarenas for late lunch yesterday. A great afternoon with excellent food and excellent service. We were a group of 4 and from the moment we arrived to the moment we left the service and ambience was excellent. They were very patient with us as we took a long time ordering and eating as we were chatting so much. Unfortunately they did not have the wine we ordered but they appeared with two superb bottles of Marques Fiscal reserve which more than made up for the wine that was not available from the menu. From the Ceviche and Anticucho to the filled mussels with tomatoes and onions and then seafood rice and finally a sweet suspido lemeno. ( Lemon cream) the food was just delicious and the service great. It was a great afternoon and is one of my favourite places for lunch/brunch

Have visited puntarenas many times as was one of my favourite restaurants for lunch. However since the pandemic it has changes such a lot.The service used to be excellent, but on this day the staff were just on their phones and totally ignoring their surroundings and at one point for around ten minutes there were no staff in the restaurant at all. Normally there are some snacks to eat while you wait for the meal to arrive, but we were told that the chef had not made any that day. They did bring out some fried patacones about half an hour later which was welcome as the food order was incredibly slow . On ordering I would say that 30% of the menu was unavailable, from the starters , main course and sweets. Also some of the wines we chose were also unavailable. It took nearly an hour to get our starter , fish ceviche , which I guess was due to defrosting the fish as it was definitely not very fresh but more like a soft defrosted mush and the pried whole fish was super dry , really dry. Such a shame. Would I go back, Well yes I will go once more as the day I went may have been an off day for the chef and the staff, but if you are the only ones in the restaurant I would expect better and quicker service. I do hope they change the menu to reflect what is available and give the new staff some serious customer service training. Let's hope it will be a good memory next time